George Phillips Computer Services

This is the online workshop of GeorgePhillipsComputerServices.com . Here I'll keep a blog of technical details and solutions I encounter in my business and other activities. These tips could prove useful to you and keep you up and running. If you do encounter problems beyond your scope of expertise I'm just a click away. I can support you remotely via my website or visit your location. Just contact me on the CONTACT ME page and I'll be in touch with you shortly.

Monday, February 2, 2009

BSOD code: 0x000000FC or 0x0000007E after XP SP3

This was a doosey! I had a situation today where a user attempted to install Windows XP Service Pack 3. After the reboot they got the blue screen of death with error code 0x000000FC. The pc would not boot into Safe Mode either. They exhaused all of their options then called in for support. Below I'll summarize the steps I took to resolve this issue. You can give this a try if you experience these problems.

  • I disabled Data Execution Prevention in the Bios and tried to boot. The BSOD error code changed to 0x0000007E.
  • I noticed that when no usb devices are plugged into the pc it will boot. Of course, that's not a good solution but at least points in the right direction. The usb driver is the culprit!
  • I Replaced the SP3 versions of windows\system32\drivers\usbehci.sys and windows\system32\drivers\usbport.sys with old (sp2) versions using the Recovery Console.
  • I was then able to boot into Windows normally!

This solution worked beautifully on this system and everything is now back to normal. If you're ever in this situation give this solution a try. It may save you a lot of time!

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