Monday, February 1, 2016

How to remove virus and spyware easily with this simple checklist

If you suspect that your computer has a virus, is infected with spyware or is just running slow there are a few basic steps you can do to get it working better. I have worked with computers for many years and I typically perform the steps below on every system then evaluate if any further issues remain. Often after just performing these steps the computer is back in service. If you need further assistance after performing these steps you can comment here or contact me via www.georgephillipscomputerservices.com .

George's Checklist:

  1. Run CCleaner - https://www.piriform.com/ccleaner
    1. Download free version
    2. Run the various functions to clean temp files, registry, remove suspicious programs
  2. Run Malwarebytes - https://www.malwarebytes.org/
    1. Download and run the free version
    2. Remove the items it finds, including the PUP's
  3. Run Virus Cleaner
    1. Windows 8 and Windows 10 have Windows Defender included
      1. Just search for Defender to launch the program
      2. Update the virus database and perform thorough scan
    2. Options for other Windows versions such as Windows 7, Vista, XP
      1. Download Microsoft Security Essentials for Win 7 and Vista
        1. http://windows.microsoft.com/en-us/windows/security-essentials-download
      2. Download Avast for Win XP 
        1. https://www.avast.com/en-us/index
      3. Update the virus database and perform thorough scan
  4. Reset browsers to defaults to remove toolbars, plug-in, etc.
    1. How to reset Internet Explorer
      1. https://support.microsoft.com/en-us/kb/923737
    2. How to reset Firefox
      1. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
    3. How to reset Chrome
      1. https://support.google.com/chrome/answer/3296214?hl=en
    4. After resetting you can adjust your homepage. Favorites/Bookmarks will not be affected.



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